Insufficient privileges to access this directory (installation fails)

Technical Articles ID: KB92625
Last Modified: 2023-02-13 10:57:19 Etc/GMT

Environment

Endpoint Security (ENS) 10.7.x, 10.6.x

Problem

The ENS installation or upgrade fails. The installation log (McAfee_Common_Install_[date].log) contains the following error:

Product: McAfee Endpoint Security Platform -- Error 1303.The installer has insufficient privileges to access this directory: C:\ProgramData\McAfee\Endpoint Security\Logcfg

Cause

A folder is marked for deletion on reboot.

Solution

This issue is resolved in the ENS 10.7.0 February 2021 Update.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround 1

Reboot the system. The folder is deleted or moved as needed, which allows the ENS installation or upgrade to complete.

Workaround 2

Rename the following folder from C:\ProgramData\McAfee\Endpoint Security\ to C:\ProgramData\McAfee\OLD\

Run the installation again.

Affected Products

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Knowledge Center

Insufficient privileges to access this directory (installation fails)

Environment

Problem

Cause

Solution

Workaround 1

Workaround 2

Affected Products

Languages:

Title

Title

Knowledge Center

Insufficient privileges to access this directory (installation fails)

Environment

Problem

Cause

Solution

Workaround 1

Workaround 2

Affected Products

Languages:

Choose your region

Title

Title