Exceptions based on email recipients don't function for email protection rule
Last Modified: 2023-05-25 05:57:49 Etc/GMT
Affected Products
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Exceptions based on email recipients don't function for email protection rule
Technical Articles ID:
KB92615
Last Modified: 2023-05-25 05:57:49 Etc/GMT Environment
Data Loss Prevention (DLP) Endpoint for Windows - all supported versions For details of DLP Endpoint-supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint. Problem
Email protection rules for email recipients don't interpret email addresses correctly. As a result, false matches occur. The DLP Agent log displays the following error: Cause
The Outlook object model isn't returning a parseable value, due to several reasons in the environment.
Solution
The Outlook Object Model can be replaced with the Microsoft API calls in the Email Handling API. This setting is in the "Email Protection" section of the Windows Client Configuration policy. Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. Affected ProductsLanguages:This article is available in the following languages: |
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