Reasons to upgrade to ePO 5.10
- Enhanced User Interface
- Easy to follow interface, unfolding context as you work through a task
- Up to 50% fewer clicks on common ePO tasks
- Manage and sync Win 10 Defender—always run the latest device protection
- Security Posture Dashboard
- Protection Workspace offers a quick graphical read on what your security posture is
- Easily drill down to get more details
- Tagging Enhancements
Granular management of tags from within a single pane:
- Visibility into tag usage (Example: Server tasks)
- Restricting access to tags by permissions
- Tagging based on product properties (Example: Product version)
- Approval Workflows—"Second pair of eyes" review to prevent application of unintended policy or task changes. See KB90769 - Policy and Task approval feature with ePolicy Orchestrator 5.10.0.
- Cumulative Updater
- Cumulative updates contain only the delta required for the fixes (rollup of fixes)
- ePO updater tool makes it simple to apply fixes in customer environments
Use the following tips and tools to ensure a smooth upgrade to on-premises ePO 5.10.
Why upgrade to ePO 5.10 on-premises?
Our recommendation is to always upgrade to the latest version available because it includes up-to-date features and fixes. If you haven't yet decided which version to upgrade to, consider the following aspects in ePO 5.10. The details below help ensure the best upgrade experience possible:
- ePO 5.10 Upgrade Best Practice Spotlight video
Watch the ePO 5.10 Upgrade Best Practice Spotlight video, which provides key insights into why we recommend upgrading to ePO 5.10.
- Built-in Pre-Installation Auditor (PIA)
Unlike previous versions, the PIA tool is built into the ePO 5.10 installer MSI, which ensures a higher upgrade success rate. Avoid having to download the PIA tool for ePO 5.9.x and go to the latest ePO 5.10 version.
- Reduced upgrade time
A new data migration feature in ePO 5.10 enables upgrades to complete 65% faster on average when upgrading from ePO 5.3 to 5.10.
For more details, see KB90825 - Migration enhancement introduced in ePolicy Orchestrator 5.10.
- Easier updating
Applying updates to your ePO 5.10 server is easier with our new non-MSI-based update tool. This tool applies the latest fixes to ePO in just a few minutes with a much higher success rate than that of the previous MSI-based updates. ePO 5.10 also introduces a rollback feature for easier removal of an update, whereas a rollback in previous releases requires a disaster recovery to be performed.
- More frequent updates
We release cumulative updates to ePO 5.10 several times a year. By applying the latest available cumulative update, you decrease the chances of encountering known issues.
Review our Cumulative Updater for ePO 5.10 video for instructions on how to obtain and use the ePO updater tool.
- Newest features and fixes available
ePO 5.10 is a feature-rich, stable version. For your next ePO upgrade, we encourage you to upgrade to ePO 5.10 to take advantage of all that it has to offer. To learn more about ePO 5.10, see the following product documents:
NOTE: After you upgrade to ePO 5.10.0, make sure you download and apply the latest ePO Update using the ePO Updater tool.
- ePO PIA
We highly recommend using the ePO PIA tool before you upgrade. This tool provides over 20 preupgrade checks to help reduce or prevent upgrade issues.
The ePO
PIA tool is available on our
Product Downloads site and the ePO Software Catalog. After you enter a valid grant number, go to the ePO 5.9 software section. Locate the PIA tool in the "Other" section by filtering on
Other in the left side of the filter section. You can use the PIA tool with any supported version of ePO.
NOTE: The PIA tool is built into the ePO 5.10 installer and runs automatically when you upgrade to this version.
- Do you have a question about upgrading?
We know that upgrading your ePO server can't be taken lightly and many questions arise before and during this process. To provide you with easier access to this type of information, we've created a repository of upgrade-specific information in our ePO Landing Page.
The ePO landing page, created by our engineering team and subject matter experts, provides you with the fastest service and latest up-to-date information. We encourage you to visit this page before you call Support or create a Service Request.
NOTE: ePO Landing Page information is also available on your ePO console after you install the ePO Support Center extension. This extension is available on our
Product Downloads site or from the ePO Software Catalog.
For more information about the ePO Support Center, see the
ePolicy Orchestrator 5.10.0 Product Guide.
- Watch a how-to upgrade video
To increase knowledge and confidence for when you upgrade your system, review the YouTube video on how to upgrade ePO 5.10.0 successfully.
NOTE: This video shows an upgrade from ePO 5.9.x to 5.10.0, which is also applicable to upgrades from 5.3.x to 5.10.0.
- Need to speak with Technical Support?
We understand that sometimes tools and static information don't provide you the answers you need. During End of Life periods, support queue wait times can be longer than normal. Because of possible extended wait times, we encourage you to reach Support using our Service Portal.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.
