McTray crashes referencing faulting module gdiplus.dll
Last Modified: 2021-04-19 14:38:35 Etc/GMT
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McTray crashes referencing faulting module gdiplus.dll
Technical Articles ID:
KB91335
Last Modified: 2021-04-19 14:38:35 Etc/GMT Environment
McAfee Agent (MA) 5.6.0-5.6.5 For environment information, see KB51573 - Supported platforms for McAfee Agent 5.x. Problem
The following can be observed in some rare scenarios when you interact with the McAfee Agent tray icon on a supported Windows operating system. The 0x73b7d333 Instruction referenced 0x02975000 memory. This memory cannot be read. Please press OK to terminate application. The issue is seen on operating systems that have been installed using language settings referencing multi-byte characters. For example, Cause
Improper parsing of some non-default multi-byte characters causes this issue.
Solution
The issue is resolved with McAfee Agent 5.6.6. Extracted from the MA 5.6.6 Release Notes resolved issues section: MA-4804 McTray closes unexpectedly referencing
Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.
Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. Affected ProductsLanguages:This article is available in the following languages: |
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