Unexpected error occurs when query is exported to CSV or PDF format
Last Modified: 2023-07-26 07:36:20 Etc/GMT
Affected Products
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Unexpected error occurs when query is exported to CSV or PDF format
Technical Articles ID:
KB91126
Last Modified: 2023-07-26 07:36:20 Etc/GMT Environment
Data Loss Prevention (DLP) Endpoint 11.x ePolicy Orchestrator (ePO) 5.10.0 Update 1, 2 Problem
When you export the results of a
Cause
The method that ePO 5.10 uses to handle query exports can't handle the custom database schema associated with some managed product extensions; for example, the DLP incident explained above.
Solution
If you've installed ePO 5.10 or ePO 5.10 Update 1 or 2: NOTE: The above issue was reintroduced with the release of ePO 5.10 Update 7. For details, see KB92976 - Exported Queries and Reports is blank and missing the incident details. This issue is resolved in ePolicy Orchestrator 5.10.0 Update 3, which is available from the Product Downloads site. NOTE: You need a valid Grant Number for access. To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues. Affected ProductsLanguages:This article is available in the following languages: |
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