Security Resources page is unable to load feeds when using a Proxy

Technical Articles ID: KB91122
Last Modified: 2023-09-01 09:50:08 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.10.0, Updates 1–3

Problem

You're unable to access the Security Resources page from the ePO console.

Accessing the page results in the following error being displayed:

Unable to load feeds.
The feeds are inaccessible, possibly due to firewall rules. Please correct the issue if possible and refresh this page.

The problem is seen in an environment where ePO is configured to use a Proxy (Server Settings, Proxy Settings).

Cause

The ContentFeed extension incorrectly uses system-level proxy settings rather than the proxy settings configured in the ePO console.

NOTE: The ContentFeed extension is responsible for the Security Resources page in the ePO console.

Solution

This issue is resolved in ePO 5.10 Update 4.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Customers who require further assistance must contact Support.

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Affected Products

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Security Resources page is unable to load feeds when using a Proxy

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Affected Products

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Knowledge Center

Security Resources page is unable to load feeds when using a Proxy

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