Network or file permission error (when you save Microsoft Office documents on a NetApp 7-mode share)
Last Modified: 2023-02-21 16:59:38 Etc/GMT
Affected Products
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Network or file permission error (when you save Microsoft Office documents on a NetApp 7-mode share)
Technical Articles ID:
KB91062
Last Modified: 2023-02-21 16:59:38 Etc/GMT Environment
Endpoint Security Storage Protection (ENSSP) 2.x
Problem
You edit an existing Microsoft Word or Excel document that is on the filer share. When you try to save your changes, the save fails and you see the following error: This issue occurs when you use File, Save within an existing document, or when you use the CauseWhen you save the file, Word and Excel documents create a temporary (
DATE TIME Request NetAppScanInfo::NotifyFilerOfScanResult : Notified Filer [<IP address>] successfully of scan results for file \\?\UNC\<path to file>. Result String [Error, file not found.] Result Status [11] Extended status [0] NOTE:
In the IMPORTANT: This message doesn’t indicate that malware was discovered. This reporting is standard within the
When the filer receives this message, it translates the
SolutionWe've investigated our products that are required for ENSSP to service
The return code of file not found is a valid response code. When the response code is returned to the filer that requests the scan of a file, ENSSP has completed its involvement in the scan request. ENSSP doesn’t create, deny, or prevent access to files. Workaround 1
Add Workaround 2
Revert to using IMPORTANT: During the investigation, we discovered that only allowing Workaround 3Disable SMB client-side caching.
CAUTION: This article contains information about opening or modifying the registry.
Back up this registry key: Then, set these three values and reboot: "DirectoryCacheLifetime"=dword:00000000 "FileInfoCacheLifetime"=dword:00000000 "FileNotFoundCacheLifetime"=dword:00000000 NOTE: We recommend that you set one value at a time. Reboot and evaluate each setting. This approach minimizes the side effects that you might observe when setting all three values at once. For more information, see this Microsoft client-side SMB caching article. Related InformationThere’s a particular way in which Microsoft Word and Excel documents generate
To understand why a NOTE: The save behavior mentioned in this article doesn’t occur when you use For more information, see this Microsoft file save behavior article. This article applies to Microsoft Excel, but Microsoft has other articles to cover other Office applications as well. Affected ProductsLanguages:This article is available in the following languages: |
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