ePolicy Orchestrator 5.10.0 Server service (Apache) system crash on faulting module dal.dll
Last Modified: 2023-07-26 06:46:49 Etc/GMT
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ePolicy Orchestrator 5.10.0 Server service (Apache) system crash on faulting module dal.dll
Technical Articles ID:
KB90944
Last Modified: 2023-07-26 06:46:49 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.10.0
Problem
A system crash occurs on the ePO 5.10.0 Server service (Apache). The faulting module is The Windows Event Viewer records the following: Event ID: 1001 Source: Eposerver Message: Fault bucket. Type 0 Event Name: APPCRASH Response: Not available Cab ID: 0 Problem signature: P1: Apache.exe P2: 2.4.33.0 P3: 5af39300 P4: dal.dll P5: 0 P6: 1 P7: 2 P8: 3 P9: 4 P10: 5 Attached files:6 These files may be available here: 7 Analysis symbol: 8 Rechecking for solution: 9 Report ID: 00 Report Status: 01 Hashed bucket: 02 None Agent-server communication is also impeded because the service is unavailable. System Change
You installed or upgraded to ePO 5.10.0.
Cause
A code defect has been identified within the process used to insert computer properties into the ePO server's SQL database.
Solution
ePolicy Orchestrator 5.10.0 Update 1 was released to support to resolve this issue. This release has now been superseded by a later cumulative ePO 5.10 update release. The latest ePO 5.10.0 Update is available from the Product Downloads site. NOTE: You need a valid Grant Number for access. To find the latest release, see KB51569 - Supported platforms for ePolicy Orchestrator. To view other ePO 5.10.x known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues. Affected ProductsLanguages:This article is available in the following languages: |
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