Error EE080006 - Smart card error not present (on Dell systems with the Oberthur Smart Card reader)

Technical Articles ID: KB90817
Last Modified: 2023-04-28 12:13:14 Etc/GMT

Environment

Drive Encryption (DE) - all supported versions

Microsoft Windows 10

Dell systems fitted with the Oberthur Smart Card reader, for example, the Dell Latitude 7490.

For details of DE-supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.

Problem

Internal Oberthur Smart Card readers aren't detected during the preboot authentication screen on multiple Dell systems.

During PBA, one of the following errors displays:

Error EE080006 - Smart card error not present

Unsuitable card

This issue is seen on systems where the BIOS is configured to use the Unified Extensible Firmware Interface and when secure boot and fast boot are enabled.

Cause

Fast Boot or Fast Startup is not supported with DE. Several DE features are impacted if Fast Boot or Fast Startup is enabled.

Solution

To resolve the smart card reader issue, enable the option Thorough in the Dell BIOS under Settings.

The Thorough option performs a complete hardware and configuration test, without skipping anything during the boot process.

The following Fast Boot options are available in the Dell Bios settings

Thorough — Sets POST to perform complete hardware and configuration testing.
Minimal — Sets POST to perform minimal hardware testing.
Automatic — Allows the BIOS to decide what level of POST test is used.

Affected Products

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Error EE080006 - Smart card error not present (on Dell systems with the Oberthur Smart Card reader)

Environment

Problem

Cause

Solution

Affected Products

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Title

Knowledge Center

Error EE080006 - Smart card error not present (on Dell systems with the Oberthur Smart Card reader)

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Problem

Cause

Solution

Affected Products

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