Skyhigh Client Proxy issues when installed with third-party Endpoint Protection applications
Last Modified: 2023-06-08 05:42:35 Etc/GMT
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Skyhigh Client Proxy issues when installed with third-party Endpoint Protection applications
Technical Articles ID:
KB90163
Last Modified: 2023-06-08 05:42:35 Etc/GMT Environment
Skyhigh Client Proxy (SCP) 4.4.x and earlier
Summary
When you install SCP with a third-party Endpoint Protection application, you might need to create exceptions in third-party applications (a third-party Endpoint Protection application might be from Symantec or Sophos). The exceptions are to exclude SCP from being filtered or inspected.
Problem
When you install SCP on a client with a third-party Endpoint Protection product already installed, your client experiences one or more of the following issues:
Solution 1
To resolve this issue, create the following exceptions in your Endpoint Protection application to exclude SCP from being filtered or inspected: Windows: Directories including subdirectories (depending on the third-party software you use, you might need to add * to the end of the path):
If the removal fails after adding all the exceptions above, perform the following steps:
Solution 2
macOS: Directories: NOTE: All files and binaries of the below directory must be excluded in your other security products.
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