Siebel web servers don’t serve webpages when Endpoint Security is installed

Technical Articles ID: KB89893
Last Modified: 2022-01-04 15:10:24 Etc/GMT

Environment

Endpoint Security (ENS) Threat Prevention 10.x
Siebel

Problem

With ENS installed, webpages from Siebel web servers aren’t created.

Cause

There’s a known compatibility issue with Siebel. A stack overflow occurs in the IIS w3wp.exe process when Exploit Prevention is enabled in ENS.

Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7a5f8
Faulting module name: sslcshar.dll, version: 811.10.822.3, time stamp: 0x50fe2bb1
Exception code: 0xc0000005
Fault offset: 0x0002f510
Faulting process id: 0x9e0
Faulting application start time: 0x01d31cc24e02e6f3
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: \\?\C:\sb8app\SWEApp\BIN\sslcshar.dll
Report Id: 8bd55e52-88b5-11e7-886f-00505695b0ce

The issue is documented on the Oracle support website.

Solution

You must create an Application Protection rule to exclude the w3wp.exe process in the Exploit Prevention policy and allow the Siebel server to serve webpages.

Affected Products

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Knowledge Center

Siebel web servers don’t serve webpages when Endpoint Security is installed

Environment

Problem

Cause

Solution

Affected Products

Languages:

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Title

Knowledge Center

Siebel web servers don’t serve webpages when Endpoint Security is installed

Environment

Problem

Cause

Solution

Affected Products

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