System crash (blue screen) after successfully installing and activating Drive Encryption on a Toshiba Satellite C50
Last Modified: 2023-07-03 06:36:22 Etc/GMT
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System crash (blue screen) after successfully installing and activating Drive Encryption on a Toshiba Satellite C50
Technical Articles ID:
KB88801
Last Modified: 2023-07-03 06:36:22 Etc/GMT Environment
Drive Encryption (DE) 7.x Toshiba Satellite C50 For details of DE-supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. Problem
A system crash (blue screen) occurs after successfully installing DE and activating on the Toshiba Satellite C50. The system crash occurs as Windows starts to load after restarting and successfully authenticating at preboot. The issue is seen on Windows 10 only in the following scenarios:
Cause
The CSM option is only required for compatibility of UEFI on Windows 7 64-bit systems.
Solution
On Windows 10 systems, disable the CSM option in the BIOS.
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