External mouse and keyboard don't respond at preboot when an HP EliteBook 1030 G1 is docked

Technical Articles ID: KB88498
Last Modified: 2023-04-25 11:24:05 Etc/GMT

Environment

Drive Encryption (DE) 7.1.x
Hewlett Packard (HP)

EliteBook 1030 G1
Docking Station 2013

Problem

The following devices fail to function when the HP EliteBook 1030 G1 is connected to the docking station:

External mice
External keyboard

This failure is observed when the external devices are connected by USB.

Cause

There's an issue with USB-connected devices during preboot authentication (PBA) on the models stated above when docked.

Solution

Set up a policy specifically for these models, and enable the option Always enable preboot USB support.

IMPORTANT: The above option is not recommended for wide-spread use. Instead, it must only be applied to systems on an "as needed" basis.

For assistance with DE policy creation and configuration, see your DE Product Guide.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

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Knowledge Center

External mouse and keyboard don't respond at preboot when an HP EliteBook 1030 G1 is docked

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

External mouse and keyboard don't respond at preboot when an HP EliteBook 1030 G1 is docked

Environment

Problem

Cause

Solution

Affected Products

Languages:

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