An Unknown Error has Occurred (when trying to create a new or edit an existing task)

Technical Articles ID: KB88410
Last Modified: 2022-03-21 20:11:14 Etc/GMT

Environment

McAfee ePolicy Orchestrator (ePO) 5.x

Problem

The error An Unknown Error has Occurred is displayed when you try to either:

Navigate to the Action menu when editing the LdapSync: Sync across users from LDAP task.
Or
Create a task with the LdapSync: Sync across users from LDAP type.

The Orion.log file records the following error:

DEBUG [http-nio-8443-exec-15] error.HTTPErrorHandler - An unexpected error occurred:
status code: 404
web application url that resulted in the error :/LdapSync/LdapSyncCommandConfig.do
servlet name that resulted in the error: default
username of user who submitted the request: admin
ID of user who submitted the request: 81
javax.servlet.forward.request_uri = /LdapSync/LdapSyncCommandConfig.do
javax.servlet.forward.context_path =
javax.servlet.forward.servlet_path = /LdapSync/LdapSyncCommandConfig.do
..
javax.servlet.request.ssl_session_mgr = org.apache.tomcat.util.net.jsse.JSSESupport@9f5950d
javax.servlet.error.servlet_name = default
javax.servlet.request.cipher_suite = TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
javax.servlet.request.ssl_session_id = 57ed37155769d806de7f7b448fcaf05f1f500557cff502c2b4b01b9f65819e80

Cause

The context file names for extension configuration files are case sensitive. This issue can occur due to incorrect letter case on the file name for the LdapSync configuration file. Specifically, this file is located in the following location on the ePO server:

..\Program files (x86)\ePolicy Orchestrator\Server\conf\catalina\localhost\LdapSync.xml

The 'L' and the 'S' in the file name for this file must be capitalized, and all other letters must be lowercase. If the letter case is not correct, this issue occurs.

Solution

Correct the letter case in the LdapSync file name:

Navigate to the following location on the ePO server:

..\Program files (x86)\ePolicy Orchestrator\Server\conf\catalina\localhost\
Make sure the letter case on the file named LdapSync.xml is correct. If it is not, correct it.
For example, if the file is named ldapsync.xml, change it to LdapSync.xml.

Affected Products

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Knowledge Center

An Unknown Error has Occurred (when trying to create a new or edit an existing task)

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

An Unknown Error has Occurred (when trying to create a new or edit an existing task)

Environment

Problem

Cause

Solution

Affected Products

Languages:

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Title

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