Error 1316, The specified account already exists (upgrade of the Drive Encryption Agent fails)
Last Modified: 2024-01-06 09:50:45 Etc/GMT
Affected Products
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Error 1316, The specified account already exists (upgrade of the Drive Encryption Agent fails)
Technical Articles ID:
KB88018
Last Modified: 2024-01-06 09:50:45 Etc/GMT Environment
Drive Encryption (DE) 7.x For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. Problem
When performing an upgrade of DE to a later version, the upgrade fails. The logs show that the Endpoint Encryption Agent (EEAgent) is the failing component. Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE ` Error` = 1302 Note: 1: 2203 2: C:\ProgramData\McAfee\Agent\Current\EEADMIN_1000\Install\0000\mcafee1.MfeEEAgent64.msi 3: -2147287038 Note: 1: 1316 2: C:\ProgramData\McAfee\Agent\Current\EEADMIN_1000\Install\0000\mcafee1.MfeEEAgent64.msi SECREPAIR: Error determining package source type SECUREREPAIR: SecureRepair Failed. Error code: 5243F25E438 Note: 1: 2205 2: 3: Error Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 Product: McAfee Drive Encryption Agent -- Error 1316. The specified account already exists. The McAfee Agent log records only the following error: Cause
The original MSI package that was downloaded from the Product Downloads site was renamed prior to installation. This might have happened with a third-party deployment tool or via command line, which results in an unexpected entry in the registry preventing the installation of Solution
On problem clients, change the package name in the registry to the correct package name for the operating system that it's being installed to. To avoid the problem, don't rename the downloaded MSI installation packages. CAUTION: This article contains information about opening or modifying the registry.
The following are the correct Windows 32-bit:
"PackageName"="MfeEEAgent32.msi" Windows 64-bit: "PackageName"="MfeEEAgent64.msi" Affected ProductsLanguages:This article is available in the following languages: |
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