Endpoint Security Web Control status balloon is orange
Last Modified: 2023-06-30 11:15:25 Etc/GMT
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Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
Endpoint Security Web Control status balloon is orange
Technical Articles ID:
KB87930
Last Modified: 2023-06-30 11:15:25 Etc/GMT EnvironmentEndpoint Security (ENS) Web Control 10.x
ProblemThe ENS Web Control status balloon is orange and search annotations don't display.
CauseENS Web Control can't access the Global Threat Intelligence (GTI) rating servers.
SolutionTo try to correct this issue:
NOTE: If your firewall requires authentication, ENS Web Control can't provide those credentials to the firewall; it can only provide them to a proxy. You must configure the firewall to not require authentication to
If none of these troubleshooting steps resolve the issue, perform the following steps to collect diagnostic data for Technical Support:
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