ePO アップグレードに失敗すると、次のエラーが表示されます:
Setup cannot connect to the ePO server with the credentials you provided.
Enter a valid user name and password to continue.
以下は、EPO530-Install-CustomAction.log に記録されるものです:
Return code: 1
10:00:39 EPO530CALog: Service MCAFEETOMCATSRV530 is running
10:30:54 EPO530CALog: End executeExternalCommand()
10:30:54 EPO530CALog: VerifyEPOInfo.err: Oct 04, 2016 10:00:39 AM org.apache.commons.httpclient.auth.AuthChallengeProcessor selectAuthScheme
10:30:54 EPO530CALog: VerifyEPOInfo.err: INFO: Basic authentication scheme selected
10:30:54 EPO530CALog: VerifyEPOInfo.err: Oct 04, 2016 10:00:39 AM org.apache.commons.httpclient.HttpMethodDirector processWWWAuthChallenge
10:30:54 EPO530CALog: VerifyEPOInfo.err: INFO: Failure authenticating with BASIC 'Orion remote command realm'@EPOSERVERNAME:8443
10:30:54 EPO530CALog: VerifyEPOInfo.err: Error encountered while running command:core.help
10:30:54 EPO530CALog: VerifyEPOInfo.err:
10:30:54 EPO530CALog: VerifyEPOInfo.err: java.io.IOException: POST Command got unexpected HTTP Status:401
10:30:54 EPO530CALog: End runRemoteClentCommand(VerifyEPOInfo,...) returnCode=1
10:30:54 EPO530CALog: User information does not verify correctly.
10:32:21 EPO530CALog: End Prod_UI_ValidateAdminAccountInfo[0].
10:32:28 EPO530CALog: Start Prod_OnFinishButton
10:32:28 EPO530CALog: Copying log files from C:\Users\USER\AppData\Local\Temp\McAfeeLogs to C:\ProgramData\McAfee\ePolicy Orchestrator\InstallLogs
10:32:29 EPO530CALog: End Prod_OnFinishButton
注: 類似する問題については、 KB79798 で説明されています。