Client always shows the System State as Inactive (MfeEpe.log: Symantec Endpoint Encryption Clients)
Last Modified: 2024-01-06 09:45:58 Etc/GMT
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Client always shows the System State as Inactive (MfeEpe.log: Symantec Endpoint Encryption Clients)
Technical Articles ID:
KB87227
Last Modified: 2024-01-06 09:45:58 Etc/GMT EnvironmentDrive Encryption (DE) 7.1.x
Symantec Drive Encryption For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. Problem 1Some systems fail to activate after installing DE.
Reviewing the Client side shows: The user can see the following on the client in the Encryption System Status window, even though the encryption policy was activated in ePolicy Orchestrator (ePO):
ePO Console shows: The administrator can see the Client System Details showing for DE:
Clicking on More, Disks shows the following message: Problem 2The
</name><osType>Windows</osType><rules><fileEntries><path>[WinDriverDir]\ephdxlat.sys</path></fileEntries><fileEntries><path> [Program Files]\Symantec\Symantec Endpoint Encryption Clients</path></fileEntries></rules><rules><fileEntries><path>[WinDriverDir]\ephdxlat.sys</path></fileEntries><fileEntries><path>[Program Files x64]\Symantec\Symantec Endpoint Encryption Clients</path></fileEntries></rules></products><products><name>TrueCrypt</ CauseDE doesn't activate when another encryption product from a different vendor is installed.
Solution 1Remove the
Solution 2If the above solution doesn't resolve this issue, search the Knowledge Base using the following string, including the double quotes, to locate other content covering inactive issues:
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