- The software licenses supplied with the ATD-3100 and ATD-6100 appliances eventually expire. To check, click Manage, ATD Configuration, Licensing.
If the license is marked as Expired, open a Support case and request escalation to the licensing team. The licensing team can then supply an extended software license.
- Your host server must use a CPU with Sandy Bridge or an updated processor microarchitecture. vATD/vIS requires nested virtualization support from the
VMware ESXi server. This support is supplied by the Shadow Virtual Machine Control Structure instruction set in the CPU on the host server.
- You must enable Intel VT-x in the BIOS settings.
Supported platforms for Intelligent Sandbox and Advanced Threat Defense
Technical Articles ID:
KB87121
Last Modified: 2024-04-25 05:54:55 Etc/GMT
Last Modified: 2024-04-25 05:54:55 Etc/GMT
Environment
Advanced Threat Defense (ATD) 4.x
Trellix Intelligent Sandbox (IS) 5.x
Trellix Intelligent Sandbox (IS) 5.x
Summary
Recent updates to this article
This article provides the latest information about supported environments.
Contents
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NOTES:
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IMPORTANT: You might need to install supported third-party tools to your sandbox VMs, but you find that the tools are declared as EOL. The following table lists download links for these EOL third-party tools, where available from the product publisher.
NOTE: We confirmed that these links are active at the time of publishing. If you find that the external links are no longer available, contact Technical Support and provide this article number.
Because of the dynamic nature of web links, we don't provide external links of EOL tools in product documentation.
Date | Update |
April 22, 2024 | Added IS 5.2.6 to the table under the "Supported Software" table. |
January 31, 2024 | Updated "Hardware or BIOS requirements" section. |
January 10, 2024 | Added IS 5.2.4 in the table under the "Supported applications you can include in the analyzer VMDK files" section. |
November 7, 2023 | Added support for version 5.2.4. |
This article provides the latest information about supported environments.
Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.
To receive email notification when this article is updated, click Subscribe on the right side of the page. You must be logged on to subscribe.
Contents
Click to expand the section you want to view:
Product Name
|
Supported versions |
IPS
|
11.1.x components (5.2.2 and later):
|
Secure Web Gateway
|
10.2.x or later |
Data Exchange Layer
|
2.2.0 or later |
Threat Intelligence Exchange (TIE)
|
1.3.0 or later |
Enterprise Security Manager | 11.3 or later |
ePolicy Orchestrator (ePO)
|
ePO 5.1, 5.3 and 5.9 have reached End of Life (EOL).
Use ePO 5.10: ATD/IS 4.8 and later work with 5.10 and are fully supported. |
Active Response
|
1.1.0.158 - 2.4 |
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Supported Virtual Machine (VM) Desktop Operating systems | Supported VM Server Operating Systems | Supported VM Mobile Operating Systems | Supported Web Interface Clients | |
IS 5.2.4 / 5.2.6 |
|
|
Android:
|
|
IS 5.2.2 |
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Android:
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IS 5.2.0 |
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Android:
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|
IS 5.0 |
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Android:
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ATD 4.14.x |
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Android:
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ATD 4.12.2–4.12.4 |
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Android:
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ATD 4.10.x–4.12.0 |
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Android:
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ATD 4.8 |
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Android:
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|
NOTES:
- We supported Windows XP SP2, SP3, and Windows Server 2003 32-bit in 4.x. This support has ended in IS 5.0. We'll not address new issues related to these platforms.
- Internet Explorer (IE) reached EOL on June 15, 2022. We won't address any new issues for IE. You're encouraged to use Edge, Chrome, or Firefox as a replacement.
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Browsers | Productivity | Adobe Packages | Java | |
IS 5.2.2–5.2.4 |
|
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IS 5.2.0 |
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ATD 4.14.x |
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ATD 4.10.x–4.12.x |
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ATD 4.8.x |
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IMPORTANT: You might need to install supported third-party tools to your sandbox VMs, but you find that the tools are declared as EOL. The following table lists download links for these EOL third-party tools, where available from the product publisher.
Tool | Version to use | Download link |
---- | ---- | No third-party tools currently available |
NOTE: We confirmed that these links are active at the time of publishing. If you find that the external links are no longer available, contact Technical Support and provide this article number.
Because of the dynamic nature of web links, we don't provide external links of EOL tools in product documentation.
.NET 4.6.2 | .NET 4.6.1 | .NET 4.0 SP2 | .NET 2.0 SP2 | |
ATD 4.x, IS 5.x |
Windows 10 Anniversary edition .NET 4.6.2 only supports the Windows 10 Anniversary update. See the Microsoft article .NET Framework system requirements. |
Windows 7 SP1 32-bit and 64-bit Windows 8 32-bit and 64-bit Windows 8.1 64-bit Windows 10 Windows Server 2008 R2 SP1 64-bit Windows Server 2012 64-bit Windows Server 2012 R2 64-bit |
Windows XP SP3 Windows 7 SP1 32-bit and 64-bit Windows Server 2003 SP2 Windows Server 2008 R2 SP1 64-bi |
Not supported |
File Type |
Default
Minimum
|
Default
Maximum
|
Configurable
Minimum
|
Configurable
Maximum
|
Windows Portable Executable (PE) .exe, .dll, or .sys files | 1024 | 10000000 | 100 | 128000000 |
PDF document file with .pdf extension | 2048 | 25000000 | 100 | 128000000 |
Java class data file with .class extension | 1024 | 5000000 | 100 | 128000000 |
Microsoft Office older files with .doc, .one, .ppt, or .xls extension | 5120 | 10000000 | 100 | 128000000 |
Microsoft rich text format file with .rtf extension | 1024 | 10000000 | 100 | 128000000 |
ZIP file, APK file, or newer Microsoft Office file with .docx, .pptx or .xlsx extension | 200 | 20000000 | 100 | 128000000 |
JPEG image file | 5120 | 1000000 | 100 | 128000000 |
PNG image file | 5120 | 1000000 | 100 | 128000000 |
GIF image file | 5120 | 1000000 | 100 | 128000000 |
Microsoft DOS executable file with .com extension | 1024 | 5000000 | 100 | 128000000 |
Macromedia Flash file with .swf extension | 1024 | 5000000 | 100 | 128000000 |
7-Zip compressed archive file with .7z extension | 200 | 10000000 | 100 | 128000000 |
RAR compressed archive file with .rar extension | 200 | 10000000 | 100 | 128000000 |
Microsoft cabinet compressed archive file with .cab extension | 200 | 10000000 | 100 | 128000000 |
Miscellaneous text or script files. For example: |
100 | 1000000 | 100 | 128000000 |
Product | Extensions/Types |
---|---|
Endpoint Security | .dll |
Secure Web Gateway | All ATD/IS supported file types |
IPS | Executables Microsoft Office Suite documents Compressed files Android application package Java archive Flash files NOTE: For the complete list of extensions, see the Advanced malware file extension support table in the Add an Advanced Malware policy part of the NSP/IPS Product Guide. |
TIE | All ATD/IS supported file types |
Affected Products
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