Delay while starting installers with ESET Antivirus and Application Control installed

Technical Articles ID: KB86653
Last Modified: 2024-01-17 10:31:51 Etc/GMT

Application and Change Control (ACC) 7.x, 6.x
Microsoft Windows - all supported versions
ESET Antivirus

You observe a delay when you run the MSI installer to install an application. You see this delay if ESET Antivirus is installed on the system.

Use either of the following configurations to resolve the issue:

Exclude .msi, .msp, and .mst file extensions from ESET scanning. See this article for the exact steps to exclude the extensions.
Bypass ekrn.exe from the Process Context File Operations tracking in ACC as follows and then reboot the system:
- For standalone deployments, run the following command:
  
  sadmin attr add -p ekrn.exe
- For ePO-managed deployments, configure a process-context-file-operation exception rule for ekrn.exe in the Application Control policy.

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