The
ePolicy Orchestrator Server (
Apache) service fails to start after restarting the ePO server.
There are no errors in the Windows Event Viewer, and there's no port conflict that prevents the
Apache service from starting.
ePO
Apache generates an exception when it tries to start the
Apache service.
The Windows application event log records the following error:
Faulting application name: Apache.exe, version: 2.4.10.0, time stamp: 0x550b4de7
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x1ee0
Faulting application start time: 0x01d133382ff7f998
Faulting application path: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Apache2\bin\Apache.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll
Report Id: 6fdfa831-9f2b-11e5-80f9-40f2e96aa6c1
Faulting package full name:
Faulting package-relative application ID:
If you try to run the Apache service manually using the command
C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Apache2\Bin\Apache.exe - n mcafeeapachesrv -w, the Apache service fails to start and displays the following error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: apache.exe
Application Version: 2.4.10.0
Application Timestamp: 550b4de7
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f0c22
Exception Code: 40000015
Exception Offset: 0008d6fd
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 0626
Additional Information 2: 062627622101b3dc2b6f94f6caee596f
Additional Information 3: 6af2
Additional Information 4: 6af2d519d4105edcb41b861877aae9e4
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