The issue occurs only when you define
regex or dictionary for a phone number in the HTML page:
03-0000-0000. For some content, the rule works well. In this instance, the rule doesn't match the phone number because the character used for the dash in the user interface doesn't match the character used in the browser when printing.
There are two unicode characters that look similar: the
HYPHEN-MINUS and the
SOFT HYPHEN. Both these characters resemble a dash. For more information about unicode characters, see the following links:
When a phone number is inserted in the DLP user interface, the default dash character is
HYPHEN-MINUS. If the document is printed from Internet Explorer 9 and later, the character is printed as a
SOFT HYPHEN. In this scenario,
the
regex doesn't match.
