Error EF060002: Incorrect key (reported at the DETECH/EETECH console after clicking Remove DE/Remove EE)
Last Modified: 2024-01-06 10:00:48 Etc/GMT
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Error EF060002: Incorrect key (reported at the DETECH/EETECH console after clicking Remove DE/Remove EE)
Technical Articles ID:
KB85105
Last Modified: 2024-01-06 10:00:48 Etc/GMT EnvironmentDrive Encryption (DE) 7.1
Endpoint Encryption for PC (EEPC) 7.0.x DE/EEPC
For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. ProblemThe following error is displayed after authorizing and authenticating with the recovery xml file (machine key) successfully at the
<unknown> After clicking OK, the following error message appears:
Error EF060002: Incorrect key Removal Process Stopped CauseYou've booted your system with an incorrect mismatched
For example, if the client has DE 7.1.0 installed, the DE recovery media must be constructed from the files shipped with the DE 7.1.0 package. SolutionBoot the client with a matched version of
For instructions about how to perform an emergency boot with the DE or EEPC (Standalone) boot disk, see the relevant DE/EEPC or
NOTE: For details, see KB85313 - Creating DETech (WinPE) Disaster Recovery media requires a Microsoft license.
For product documents, go to the Product Documentation portal.
Related InformationBackground details:
These are the disaster recovery environments used in conjunction with DE and EEPC. This is a disaster recovery tool that allows the administrator to perform normal recovery functions. This performs the same functions as a Windows application. The NOTE: Licensing requirements dictate that you must build these tools yourself from your licensed copy of Windows, because license restrictions prevent Trellix from distributing the necessary Windows components. Affected ProductsLanguages:This article is available in the following languages: |
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