Unable to log on to the ePO console (after migrating ePO to a new server)
Last Modified: 2023-07-18 12:31:32 Etc/GMT
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Unable to log on to the ePO console (after migrating ePO to a new server)
Technical Articles ID:
KB84177
Last Modified: 2023-07-18 12:31:32 Etc/GMT EnvironmentePolicy Orchestrator (ePO) 5.x
ProblemePO console logon fails after you migrate ePO to a new server.
The database connection fails. The java.sql.SQLException: Cannot open database "<database name>" requested by the login. The login failed. The For example, if you install ePO to the System ChangeYou migrated ePO to a new server following the instructions in KB66616 - ePolicy Orchestrator server backup and disaster recovery procedure. ePO was reinstalled with the same installation path on a drive other than the 'C:' drive.
CauseAlthough the installation path chosen is identical on both the source and target ePO servers, the underlying 8.3 path may be different.
If the installation path on both ePO servers is For example, assume that you have a 'D:' drive with no folders in it.
Solution 1
If the 8.3 path is different on the ePO installation directory, use the migration steps outlined in KB71078 - How to migrate ePO from a 32-bit system to a 64-bit system or to a different installation path instead of KB66616 - ePolicy Orchestrator server backup and disaster recovery procedure. To determine the 8.3 notation form of the Program Files (x86) folder:
Solution 2If you're using ePO 5.x or later, perform the migration using a snapshot recovery. This method automatically adjusts the paths for the ePO installation folder.
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