Single Sign On fails on Windows 8.x when using a Microsoft email ID (Hotmail.com/Outlook.com) for authentication

Technical Articles ID: KB82985
Last Modified: 2023-04-17 10:43:09 Etc/GMT

Environment

Drive Encryption (DE) 7.x

Microsoft Hotmail.com
Microsoft Outlook.com

Problem

The following occurs after providing a Microsoft email ID Hotmail.com or Outlook.com to use for authentication on a Windows 8.x client, on a system that has successfully installed and activated DE and has Single Sign On (SSO) enabled:

The user successfully authenticates at preboot.
During Windows startup, SSO fails and Windows prompts the user to authenticate again.

NOTE: But, if you create and assign a local user that's not a Microsoft account (not in @hotmail.com or @outlook.com) and assign it via the User Directory in ePolicy Orchestrator (ePO), SSO will function.

Cause

DE explicitly excludes Windows Live IDs from credential provider wrapping.

Solution

This is expected behavior.

Affected Products

Languages:

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Knowledge Center

Single Sign On fails on Windows 8.x when using a Microsoft email ID (Hotmail.com/Outlook.com) for authentication

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Single Sign On fails on Windows 8.x when using a Microsoft email ID (Hotmail.com/Outlook.com) for authentication

Environment

Problem

Cause

Solution

Affected Products

Languages:

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Title

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