Encryption stops and system is unresponsive when encrypting a LITEONIT LAT-256M2S/LAT-128M2S Solid State Drive
Last Modified: 2024-01-05 17:47:42 Etc/GMT
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Encryption stops and system is unresponsive when encrypting a LITEONIT LAT-256M2S/LAT-128M2S Solid State Drive
Technical Articles ID:
KB82943
Last Modified: 2024-01-05 17:47:42 Etc/GMT EnvironmentDrive Encryption (DE) 7.1.x
LITEONIT LAT-256M2S and LAT-128M2S Solid State Drives (SSD) For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. ProblemAfter successfully installing and activating DE, DE fails to encrypt the hard disk.
This is seen on systems fitted with a LITEONIT LAT-256M2S or LAT-128M2S drive. After 10–30 minutes, the encryption process stops (at approximately 10–25%). When the encryption stops, the system becomes unresponsive. When the system becomes unresponsive, the only thing the user can do is move the cursor; no further actions are possible. No errors are recorded in the Windows check disk ( CauseInvestigation found that these drives were either reimaged with a company image or a new installation of Windows. But, in both cases, the drive was not wiped clean before the reimage/reinstallation of the operating system.
SolutionThe issue is with the LITEONIT SSD models listed above. It shouldn't be necessary to wipe the data off the SSD before reinstalling a Windows OS or reimaging.
Customers should contact the drive manufacturer to investigate why the drive needs to be cleaned. WorkaroundWipe the drive using any third-party drive formatting software before reimaging or reinstalling Windows.
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