Virtual Machines are not displayed in the Cloud Workload Connector structure
Last Modified: 2022-09-16 20:46:35 Etc/GMT
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Virtual Machines are not displayed in the Cloud Workload Connector structure
Technical Articles ID:
KB82146
Last Modified: 2022-09-16 20:46:35 Etc/GMT Environment
Cloud Workload Security (CWS) 5.x for AWS For supported environments, see KB90062 - Supported platforms for Cloud Workload Security. Summary
When you first synchronize the Cloud Workload account in ePolicy Orchestrator (ePO), the cloud structure is replicated to the ePO console.
Problem 1
Virtual Machines (VMs) are not displayed in the cloud structure in the ePO console. VMs display in other groups rather than the default cloud structure in the ePO console. In some instances, the VMs are located under the ePO Lost&Found group. Cause
This issue occurs when Trellix Agent (formerly McAfee Agent) is installed on the client VM through When Trellix Agent is installed on those VMs, CWS honors the custom placement of the VMs, where ePO handles the VM and System Tree group association through:
Solution
VMs with Trellix Agent installed can be retained and moved to another ePO group in the ePO System Tree rather than the cloud group. To find where a VM is located in ePO:
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