System repeatedly restarts after successfully authenticating at preboot on a Dell Latitude e6430 or e6440
Last Modified: 2023-04-28 07:12:57 Etc/GMT
Affected Products
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System repeatedly restarts after successfully authenticating at preboot on a Dell Latitude e6430 or e6440
Technical Articles ID:
KB82104
Last Modified: 2023-04-28 07:12:57 Etc/GMT EnvironmentDrive Encryption (DE) 7.x
Dell Latitude:
For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.
ProblemYou can't access Windows because the system repeatedly restarts after successfully authenticating at preboot.
The problem is reported on the models listed above after successfully deploying DE. CauseThe Dell BIOS version is outdated.
SolutionDell Latitude 6430
Upgrade the Dell e6430 BIOS to the latest available version. Dell Latitude e6440
Upgrade the Dell e6440 BIOS to the latest available version. To obtain the latest BIOS update, visit the Dell Support website. Affected ProductsLanguages:This article is available in the following languages: |
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