Client always shows the System State as Inactive (on systems preinstalled with a WIM image)
Last Modified: 2023-05-08 14:18:54 Etc/GMT
Affected Products
Languages:
This article is available in the following languages:
Trellix CEO, Bryan Palma, explains the critical need for security that’s always learning.
As per Gartner, "XDR is an emerging technology that can offer improved threat prevention, detection and response."
Trellix announced the establishment of the Trellix Advanced Research Center to advance global threat intelligence.
Trellix Advanced Research Center analyzes threat data on ransomware, nation-states, sectors, vectors, LotL, MITRE ATT&CK techniques, and emails.
As of May 14, 2024, Knowledge Base (KB) articles will only be published and updated in our new Trellix Thrive Knowledge space.
Log in to the Thrive Portal using your OKTA credentials and start searching the new space. Legacy KB IDs are indexed and you will be able to find them easily just by typing the legacy KB ID.
Client always shows the System State as Inactive (on systems preinstalled with a WIM image)
Technical Articles ID:
KB81788
Last Modified: 2023-05-08 14:18:54 Etc/GMT Environment
Drive Encryption (DE) 7.x Microsoft Windows Imaging Format (WIM) For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x. Problem 1Some systems fail to activate after successfully installing DE when the drive is imaged using a file-based disk image like Microsoft Windows Imaging Format.
Client side: The user sees the following on the client in the Encryption System Status window, even though the encryption policy is activated in ePolicy Orchestrator (ePO):
ePO Console: The administrator sees the following Client System Details for DE:
Clicking More, Disks shows the following message: Problem 2... WARNING OpalSupportCheck An EFI program for detecting an Opal drive has not been run. Please reboot to allow this program to run. Until then, activation will fail WARNING MfeEpeOpalEncryptionProviderPlugin ..\..\..\Src\EpeGenActivationHandler.cpp: EPE_gen_activation_handler::send_activate_exception: 926: System cannot activate WARNING MfeEpeCoreEncryptionPlugin receive_from_service_first_message_of_type (MfeEpeEncryptionServiceClient, class ns1__ESActivateEncryptionAck) wrong message received: Solution
Expected behavior: Currently, the product does not support the preinstallation of the DE client software on a WIM image. NOTE: You can include the MSI files and have them installed immediately after the system boots for the first time after imaging. For assistance in including the MSI files, contact Trellix professional services. If you require support for WIM images, submit a Product Enhancement Request. To submit a new product idea, go to the Enterprise Customer Product Ideas page.
Click Sign In and enter your ServicePortal User ID and password. If you do not yet have a ServicePortal or Community account, click Register to register for a new account on either website. For more information about product ideas, see KB60021 - How to submit a Product Idea. Affected ProductsLanguages:This article is available in the following languages: |
|