OPAL activation fails or computers are switching to Inactive after upgrading to Intel® Rapid Storage Technology Driver for Windows (version 12.8.0.1016)

Technical Articles ID: KB81459
Last Modified: 2023-04-17 09:57:01 Etc/GMT

Environment

Drive Encryption (DE) 7.1

Lenovo T430s

NOTE: Other models might also be impacted.

For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.

Problem

When running the Intel Rapid Storage Technology Driver for Windows version 12.8.0.1016, installing DE leads to the product failing to activate. This is more noticeable when OPAL drives are installed.

If you upgrade the Intel Rapid Storage Technology Driver for Windows version 12.8.0.1016 while your drive is activated, the DE monitor switches the status from Active to Inactive with the "Detail" field stating No Volume Information.

Any subsequent DE policy enforcement will fail.

The Inactive status is reported back to ePO.

Cause

When running the Intel Rapid Storage Technology Driver for Windows version 12.8.0.1016, DE isn't able to retrieve information from the disk.

Solution

Upgrade the Intel Rapid Storage Technology Driver for Windows to version 12.8.10.1005 or later.

Affected Products

Drive Encryption 7.2 (EOL)

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Knowledge Center

OPAL activation fails or computers are switching to Inactive after upgrading to Intel® Rapid Storage Technology Driver for Windows (version 12.8.0.1016)

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

OPAL activation fails or computers are switching to Inactive after upgrading to Intel® Rapid Storage Technology Driver for Windows (version 12.8.0.1016)

Environment

Problem

Cause

Solution

Affected Products

Languages:

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Title

Title