The User Directory addItem method isn't listed in the web-api command list, and calling help on the addItem command displays 'ParentId' instead of 'parentId'

Technical Articles ID: KB80083
Last Modified: 2023-04-17 09:52:12 Etc/GMT

Environment

Drive Encryption (DE) 7.1
ePolicy Orchestrator (ePO) 4.6.7/5.1.0
User Directory 1.0 (included with DE 7.1)

For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.

Problem

The web-api addItem isn't listed when calling the core.help method of the ePO web-api.

If you run help on the addItem command, the parameter ParentId has an incorrect capitalization.

Solution

This issue is resolved with DE 7.1 Update 1 (DE 7.1.1)

Updates (patches) are cumulative; therefore, Technical Support recommends that you install the latest one. For information about the latest releases, see the supported environments article included in the "Environment" field above.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

Even though the addItem command isn't listed in the DE 7.1.0 help command index, you can still use it in your applications.

The DE 7.1.0 Product Documentation correctly lists the command and parameters.

IMPORTANT: Make sure that you capitalize the parameters according to the DE 7.1 Scripting Guide (PD24869), as specified on page 15, using parentId.

For product documents, go to the Product Documentation portal.

Affected Products

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Knowledge Center

The User Directory addItem method isn't listed in the web-api command list, and calling help on the addItem command displays 'ParentId' instead of 'parentId'

Environment

Problem

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

The User Directory addItem method isn't listed in the web-api command list, and calling help on the addItem command displays 'ParentId' instead of 'parentId'

Environment

Problem

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

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