EE020006 Endpoint Encryption Disk information not found (when booting from DETech using the Standalone USB version)

Technical Articles ID: KB79409
Last Modified: 2023-04-10 10:49:59 Etc/GMT

Environment

Drive Encryption (DE) 7.x

For environment information, see KB79422 - Supported platforms for Drive Encryption 7.x.

Problem

You're unable to authenticate when you boot a system that's encrypted from a USB DETech standalone recovery media.

An error is seen when you click any of the authentication options or if you try to do an Emergency Boot.

One of the following errors is seen after you take one of the above actions:

Error: Current MBR contains invalid McAfee Endpoint Encryption Disk information
Error: 0xEE020006 Endpoint Encryption Disk information not found

Cause

If the system boots from a USB drive, the BIOS sets the USB disk to be Disk 0.

The eDETech User Guide states the following:

"When using the bootable USB memory stick, you have to explicitly perform the Set Boot Disk operation."

Solution

You must use the DETech Set Boot Disk option to set the correct boot drive. This action allows the DETechtolook at the hard disk instead of the USB drive.

For more information about Set Boot Disk, see the "Perform Emergency Boot" section in the DE 7.2.5 DETech Product Guide.

If this solution or workaround does not resolve your issue, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Affected Products

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Knowledge Center

EE020006 Endpoint Encryption Disk information not found (when booting from DETech using the Standalone USB version)

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

EE020006 Endpoint Encryption Disk information not found (when booting from DETech using the Standalone USB version)

Environment

Problem

Cause

Solution

Affected Products

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