EE020006 Endpoint Encryption Disk information not found (when booting from DETech using the Standalone USB version)
Last Modified: 2023-04-10 10:49:59 Etc/GMT
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EE020006 Endpoint Encryption Disk information not found (when booting from DETech using the Standalone USB version)
Technical Articles ID:
KB79409
Last Modified: 2023-04-10 10:49:59 Etc/GMT EnvironmentDrive Encryption (DE) 7.x
For environment information, see KB79422 - Supported platforms for Drive Encryption 7.x. ProblemYou're unable to authenticate when you boot a system that's encrypted from a USB
An error is seen when you click any of the authentication options or if you try to do an Emergency Boot. One of the following errors is seen after you take one of the above actions:
CauseIf the system boots from a USB drive, the BIOS sets the USB disk to be Disk 0.
The "When using the bootable USB memory stick, you have to explicitly perform the Set Boot Disk operation." Solution
You must use the For more information about Set Boot Disk, see the "Perform Emergency Boot" section in the DE 7.2.5 DETech Product Guide. If this solution or workaround does not resolve your issue, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.
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