Incident Manager doesn't display incidents when you log on to ePO with 'Group Admin' permission

Technical Articles ID: KB79303
Last Modified: 2023-05-30 02:27:40 Etc/GMT

Environment

Data Loss Prevention (DLP) Endpoint - all supported versions
ePolicy Orchestrator (ePO) 5.x

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

When you're logged on to the ePO console with an account that has Group Admin Permission Set rights, the DLP Incident Manager doesn't display any DLP incidents.

Cause

By design, the System Tree permissions affect the DLP Incident Manager permissions. The System Tree node name is correlated to the incident computer name.

The option System Tree access: My Organization is disabled by default for the Group Admin Permission Set.

Solution

This behavior is expected.

To see DLP incidents associated with an account that uses the Group Admin Permission Set, enable the option System tree access: My Organization for the Group Admin Permission Set:

Log on to the ePO console.
Click Menu, User Management, Permission Sets.
Click Group Admin under the Permission Sets column.
Click Edit for the System Tree access option in the right column.
Select My Organization and click Save.

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

Incident Manager doesn't display incidents when you log on to ePO with 'Group Admin' permission

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Incident Manager doesn't display incidents when you log on to ePO with 'Group Admin' permission

Environment

Problem

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title