Unable to log on to the ePO console (Extensions are disabled after an upgrade)
Last Modified: 2023-07-12 11:40:01 Etc/GMT
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Unable to log on to the ePO console (Extensions are disabled after an upgrade)
Technical Articles ID:
KB77855
Last Modified: 2023-07-12 11:40:01 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Problem 1
You're unable to log on to the ePO console. This problem is seen after you upgrade to ePO 5.x and restart the system or restart the ePO services. The following message displays when the above occurs: Problem 2
The INFO [main] core.StandardService - Starting service Catalina INFO [main] core.StandardEngine - Starting Servlet Engine: INFO [main] core.StandardHost - XML validation disabled INFO [main] http11.Http11BaseProtocol - Starting Coyote HTTP/1.1 on http-8443 INFO [main] http11.Http11BaseProtocol - Starting Coyote HTTP/1.1 on http-8444 INFO [main] storeconfig.StoreLoader - Find registry server-registry.xml at classpath resource WARN [main] email.EmailServiceConfig - username was null. assuming no username or password ERROR [main] plugin.PluginManager - Initialization of plugin AgentMgmt failed. com.mcafee.orion.core.plugin.PluginException: Plugin excluded from initializing At com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:427) At com.mcafee.orion.core.plugin.PluginManager.init(PluginManager.java:249) At com.mcafee.orion.core.OrionCore.afterStart(OrionCore.java:406) At com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecycleListener.java:135) At org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120) At org.apache.catalina.core.StandardServer.start(StandardServer.java:705) At org.apache.catalina.startup.Catalina.start(Catalina.java:552) At sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) At sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) At sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) At java.lang.reflect.Method.invoke(Method.java:597) At org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295) At org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433) ERROR [main] plugin.PluginManager - Initialization of plugin EPOCore failed. com.mcafee.orion.core.plugin.PluginException: Plugin excluded from initializing At com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:427) At com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:459) At com.mcafee.orion.core.plugin.PluginManager.init(PluginManager.java:249) At com.mcafee.orion.core.OrionCore.afterStart(OrionCore.java:406) System Change
The ePO server has successfully upgraded, and the Tomcat service or system is restarted.
Cause
The ePO upgrade installer sets a registry key that identifies the extensions that aren't loaded at startup. During this stage, it leaves the Tomcat service in the install mode. When the services (or system) are restarted, the Tomcat service remains in install mode. This issue occurs when When this crash occurs, the following occur:
Solution
Remove the registry key of the incorrect data: CAUTION: This article contains information about opening or modifying the registry.
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