Drive/Endpoint Encryption Add Local Domain User (ALDU) policy fails to add users (Missing sync task for ALDU)

Technical Articles ID: KB77850
Last Modified: 2023-02-21 10:31:28 Etc/GMT

Environment

Drive Encryption (DE) 7.1
Endpoint Encryption for PC (EEPC) 7.0.x, 6.x

Problem

You're unable to automatically add users via the Add Local Domain User (ALDU) EEPC policy.

The client appears to create the event and sync with ePolicy Orchestrator (ePO), but the system never receives the DE: ALDU or EE: ALDU tag and the users are never assigned.

Orion.log on the ePO server records the following error:

thread.AddLocalDomainUser - LDAP Server missing sync task for ALDU

Mfeepe.log on the client records the following error:

INFO	EpoPlugin	userHandler: handling AddLocalDomainUsers response
INFO	MfeEpeStatusService	Received data for local domain users
WARNING	EpoPlugin	userHandler: local domain user (domain\username) could not be assigned to system

Cause

There are multiple Lightweight Directory Access Protocol (LDAP) registered servers at the ePO console, but not all of them have an associated or assigned DE or EE LDAP User sync task created.

Solution

Make sure that each LDAP-registered server in the ePO console is associated with or assigned to an existing DE or EE LDAP user sync task.

IMPORTANT: You should only have one registered server per domain. If you need failover protection, setup the registered server using a domain entry so that ePO only queries DNS for the available Active Directory Servers.

Affected Products

Drive Encryption 7.2 (EOL)

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Knowledge Center

Drive/Endpoint Encryption Add Local Domain User (ALDU) policy fails to add users (Missing sync task for ALDU)

Environment

Problem

Cause

Solution

Affected Products

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Knowledge Center

Drive/Endpoint Encryption Add Local Domain User (ALDU) policy fails to add users (Missing sync task for ALDU)

Environment

Problem

Cause

Solution

Affected Products

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