Error 0x80070002 returned from credentials callback. Database NOT available
Last Modified: 2022-03-02 01:14:23 Etc/GMT
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Error 0x80070002 returned from credentials callback. Database NOT available
Technical Articles ID:
KB76044
Last Modified: 2022-03-02 01:14:23 Etc/GMT Environment
ePolicy Orchestrator (ePO) 5.x
Problem 1
The ePO Event Parser service fails to start. The I #05680 EVNTPRSR Database initialization: Starting. W #05680 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying. E #05680 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database. E #05680 EPODAL DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available E #05680 EVNTPRSR Database initialization: Failed (hr=0x80070002). E #05680 EVNTPRSR Failed to initialize database layer. Cannot continue. I #05680 EVNTPRSR EventParser Stopped. I #05680 EVNTPRSR Cleaning up Server. Problem 2
The following error displays in W #06572 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying. E #06572 PONTUTIL Failed to create local ePO User Group, push agent aborted! System error code 1379 E #06572 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database. E #06572 EPODAL DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available E #06572 EPOJNI Database initialization: Failed (hr=0x80070002). I #06572 RuleEngJNI Database initialization: Starting. W #06572 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying. E #06572 PONTUTIL Failed to create local ePO User Group, push agent aborted! System error code 1379 E #06572 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database. E #06572 EPODAL DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available E #06572 RuleEngJNI Database initialization: Failed (hr=0x80070002). I #06572 DOWNLOADJNI Database initialization: Starting. W #06572 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying. E #06572 PONTUTIL Failed to create local ePO User Group, push agent aborted! System error code 1379 E #06572 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database. E #06572 EPODAL DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available E #06572 DOWNLOADJNI Database initialization: Failed (hr=0x80070002). I #06572 RMANJNI Starting RManJNI on computer EPO I #06572 RMANJNI Database initialization: Starting. W #06572 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying. E #06572 PONTUTIL Failed to create local ePO User Group, push agent aborted! System error code 1379 E #06572 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database Problem 3
The following error displays in I #05112 NAIMSRV Initializing server... I #05112 NAIMSRV Database initialization: Starting. W #05112 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying. E #05112 PONTUTIL Failed to create local ePO User Group, push agent aborted! System error code 1379 E #05112 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database. E #05112 EPODAL DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available E #05112 NAIMSRV Database initialization: Failed (hr=0x80070002). E #05112 NAIMSRV Initialize Data Abstraction Layer Failed. E #05112 NAIMSRV Failed to check if the ePO server is running. The server name or user is invalid. Returning false. I #05112 NAIMSRV Failed to connect to the ePO server. The Agent Handler does not require the ePO server to be running, but it will exchange information if it is running. I #05112 NAIMSRV Shutting down server... E #06408 NAIMSRV dataChannelDAO_Init: Caught SQL com error 0x80004002 Msg=No such interface supported, Desc=(null), Source=(null) E #06408 NAIMSRV dataChannelDAO_Init: Caught SQL com error 0x80004002 Msg=No such interface supported, Desc=(null), Source=(null) I #05112 NAIMSRV Releasing File Locks... I #05112 NAIMSRV Cleaning up temp directory... I #05112 NAIMSRV ePolicy Orchestrator server stopped. Problem 4
The following displays after you enable Event Category: Logon/Logoff Event ID: 534 Date: 8/23/2012 Time: 5:47:42 PM User: NT AUTHORITY\SYSTEM Computer: EPO Description: Reason: The user has not been granted the requested logon type at this machine User Name: User Domain: Domain Logon Type: 2 Logon Process: Advapi Authentication Package: Negotiate Workstation Name: EPO Caller User Name: EPO$ Caller Domain: Domain Caller Logon ID: (0x0,0x3E7) Caller Process ID: 1124 Transited Services: - Source Network Address: - Source Port: - System ChangeYou added Windows User Account, which ePO uses to deny log on locally in the Group Policy.
CauseThe Windows User Account that ePO uses to connect to the SQL database is configured with
Solution
Do either of the following:
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