All Challenge Response codes point to the same system with VMware imaged systems

Technical Articles ID: KB73849
Last Modified: 2023-04-28 11:11:08 Etc/GMT

Drive Encryption (DE) 7.x

For details of DE-supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.

On all systems, the recovery procedure provides the same Challenge Code: Client action:

When you authenticate at Preboot, and click Recovery, Administrative Recovery, you see the Client Code or Challenge Code.

ePolicy Orchestrator (ePO) console action:

Click Menu, Data protection, Encryption Recovery, and type the Challenge Code from the PC.

All clients were built from an image where DE was already installed and activated (encrypted or not encrypted).

This design is an integral part of the product and can't be changed.

To remediate the problem, do the following on the affected systems:

Decrypt the hard disks.
Uninstall DE, and then uninstall the DE Agent.
Restart the clients.
Reinstall DE Agent, and then reinstall DE using either ePO or an installation script.

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