Client always shows the System State as Inactive (MfeEpe.log: 0xEE000004 System is not active)

Technical Articles ID: KB73848
Last Modified: 2023-04-12 09:28:03 Etc/GMT

Environment

Drive Encryption (DE) 7.x

For details of DE-supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.

Problem 1

Some systems fail to activate after installing DE.

Client side:
On the client, the user sees the following in the Encryption System Status window, even though the encryption policy was activated in ePolicy Orchestrator (ePO):

System State	Inactive
Volume Status	No volume information
Progress	Progress bar shows no encryption activity

ePO Console:
The administrator sees the Client System Details for DE:

State

In-Active

When an administrator clicks More, Disks the following message displays:

No details available, as Drive Encryption is not Active

Problem 2

The MfeEpe.log file on the client records the following error:

[0xEE000004] System is not active, cannot enumerate disks

WARNING MfeEpeEsEncryptionInformationService ..\..\..\Src\EpeFsmHostErrorHandler.cpp: EPE_fsm_host_error_handler::handle: 71: Received service unavailable exception: The service MfeEpeEncryptionInformationServiceClient is currently unavailable

ERROR MfeEpeGenEncryptionProviderPlugin ..\..\..\Src\EpeGenInitHandler.cpp: EPE_gen_init_handler::handle: 181: [0xEE040001]

Cause

The deployment option to Run at every policy enforcement is enabled.

If you have many assigned users, it takes longer to synchronize the users with the ePO server. The next enforcement task starts before the synchronization finishes. This task cancels the previous task because it doesn't have enough time to complete. A policy enforcement interval of 10 minutes isn't long enough to process many assigned DE users.

Solution 1

In your DE deployment task, take one of the following actions:

Deselect the option to Run at every policy enforcement, and select to the option to Only run once.
Increase the Policy enforcement interval to every 60 minutes.

Affected Products

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Knowledge Center

Client always shows the System State as Inactive (MfeEpe.log: 0xEE000004 System is not active)

Environment

Problem 1

Problem 2

Cause

Solution 1

Affected Products

Languages:

Title

Title

Knowledge Center

Client always shows the System State as Inactive (MfeEpe.log: 0xEE000004 System is not active)

Environment

Problem 1

Problem 2

Cause

Solution 1

Affected Products

Languages:

Choose your region

Title

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