The main tool used to troubleshoot and debug issues in DAM is the Analytic Package. To solve most non-standard issues, Technical Support requests that you generate an Analytic Package. This article describes the different ways to generate an Analytic Package.
To generate a Sensor Analytic package from the server console:
This method is the preferred way to generate a Sensor Analytic Package because it collects additional information that isn't available through other methods. This option is available only when the Sensor is connected to the server. If the Sensor isn't connected to the server, the option isn't available through the management console.
- Log on to the management console.
- Click the Sensors tab, and then click the Properties icon in the Sensor row.
- In the Sensor properties, you can choose to change the Logging level of Sensor log from INFO to DEBUG.
- Click Generate.
- Download and save the file to your workstation.
To manually generate a Sensor Analytic package (not through the server):
When the Sensor isn't connected to the server, the only way to generate a Sensor Analytic package is locally, from the location where the Sensor is installed. Perform the appropriate steps for your operating system:
Windows
- Navigate to the Sensor installation directory.
- Right-click the Analytics.exe file and click Run as Administrator.
- Send the output file analytics_XXXX_XXXXX.zip to Technical Support. (The value XXXX_XXXXX is the system date.)
Linux
For Trellix:
- Run the following command:
/sbin/service mfe-dbs-sensor create_analytic_package
- Send the output file to Technical Support.
For
Sentrigo:
- Run the following command:
/etc/init.d/sentrigo-sensor create_analytic_package
- Send the output file to Technical Support.
Solaris
For Trellix:
- Run the following command:
/etc/init.d/mfe-dbs-sensor create_analytic_package
- Send the output file to Technical Support.
For
Sentrigo:
- Run the following command:
/etc/init.d/sentrigo-sensor create_analytic_package
- Send the output file to Technical Support.
AIX
For Trellix:
1. Run the following command:
/etc/rc.d/init.d/mfe-dbs-sensor create_analytic_package
2. Send the output file to Technical Support.
For
Sentrigo:
1. Run the following command:
/etc/rc.d/init.d/sentrigo-sensor create_analytic_package
2. Send the output file to Technical Support.
HP-UX
For Trellix:
1. Run the following command:
/sbin/init.d/mfe-dbs-sensor create_analytic_package
2. Send the output file to Technical Support.
For Sentrigo:
- Run the following command:
/sbin/init.d/sentrigo-sensor create_analytic_package
- Send the output file to Technical Support.
