ePO 5.x supports all Microsoft SQL Server collations that use the following two SQL collation properties:
- Case Insensitivity (CI).
- Full ASCII character set support - This set is included in all Unicode-based character sets.
If your SQL Server uses SQL collation that meets the above criteria, it's supported.
For details about the list of Windows locale and default collation, see
this Microsoft article.
IMPORTANT:
- The SQL collation of the SQL Server must match the collation of the ePO database.
- Changing the collation of the ePO SQL database itself is not supported. If an SQL collation mismatch occurs, do either of the following:
- Change the collation of the SQL Server itself.
- Move the ePO SQL database to an instance that matches the database collation.
- ePO is primarily tested with SQL_Latin1_General_CP1_CI_AS, which is the default for English United States. Test striping is performed against some of the default SQL collations for non-English languages.
Use SQL to make sure that the collations match and sync with the
ePO_DB and ePO_Events databases.
Make sure that the Server Collation matches the ePO core Database collation,
and that it's a supported collation.
To determine if the SQL Server has the correct collation:
- Click Start, Programs, Microsoft SQL Server, Query Analyzer.
- Connect to the SQL Server.
- Open a query window, and select the ePO database. For help, see KB67591 - How to run a SQL script provided by Technical Support against the ePO database.
- Copy the following queries, and paste them into the Query window:
SELECT SERVERPROPERTY('collation') as SQLServerCollationName
SELECT[NAME] AS DatabaseName,[collation_name]
FROM sys.databases
WHERE [name] IN (DB_NAME(),DB_NAME()+'_EVENTS')
NOTE: The SQL query shows the details about SQL server, ePO core, and ePO Events database collation.
5. Click
Execute Query.
