Error code 5 (Access is Denied) (ePO server not listed in sitelist)

Technical Articles ID: KB73208
Last Modified: 2023-07-12 12:22:19 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.x
McAfee Agent (MA) 5.x

Problem

Replication to SuperAgent Distributed Repositories fails and you see the following error:

Error code 5 (Access is Denied)

Cause

An Agent Handler assignment rule is added that excludes the ePO server from the sitelist. When the ePO server tries to contact the agent to perform replication, the agent can't tell that it's the ePO server. It can't identify the ePO Server because it's not listed in the sitelist file.

In this scenario, the Accept connections only from the ePO server policy denies the connection.

Solution

Deselect the Accept connections only from the ePO server option within the ePO agent policy:

Log on to the ePO console.
Click Menu, Policy, Policy Catalog.
Select McAfee Agent from the Product drop-down list.
Select General from the Category drop-down list.
Click the policy that you want to change.
Click the General tab.
Deselect Accept connections only from the ePO server.
Click Save.
To apply the policy to systems, perform an agent wake-up call.

Workaround

Make sure that the ePO server in every Agent Handler assignment rule is at the bottom of the list.

Related Information

For more information, see KB87064 - Error code 5 (Access is Denied) (replication to SuperAgent Distributed Repository).

Affected Products

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Error code 5 (Access is Denied) (ePO server not listed in sitelist)

Environment

Problem

Cause

Solution

Workaround

Related Information

Affected Products

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Knowledge Center

Error code 5 (Access is Denied) (ePO server not listed in sitelist)

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Problem

Cause

Solution

Workaround

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Affected Products

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