Web Gateway: Embedded objects don't load correctly in Internet Explorer

Technical Articles ID: KB70050
Last Modified: 2023-06-22 08:50:47 Etc/GMT

Environment

Skyhigh Web Gateway (SWG)

Microsoft Internet Explorer

Problem

When you access a website, several embedded objects don't load correctly or load slowly. The issue seems to occur only with Internet Explorer, although Firefox works fine.

In the access.log, you see that the cookie authentication isn't accepted. The embedded objects are redirected to the authentication server with an HTTP 302 response.

System Change

You configured SWG to use cookie-based authentication with the authentication server.

Cause

The issue occurs because SWG issues a cookie for a URL that differs from the original URL requested by the user. Because the URLs don't match, the authentication cookie is interpreted as a third-party cookie by Internet Explorer. The default action is to block third-party cookies.

Solution

Configure Internet Explorer to accept third-party cookies:

Start Internet Explorer.
Go to Tools, internet Options, and click the Privacy tab.
Click Advanced.
Select Override automatic cookie handling.
Under Third-party Cookies, select Accept.
Click OK, and then click OK again.

If the solution doesn't resolve your issue:
1. Enable rule engine tracing.
2. Reproduce the issue.
3. Gather the feedback file:
  See KB63289 - How to create a Skyhigh Web Gateway Feedback file and send it to Technical Support for full steps.
4. Open a support case with Technical Support.
  
  To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
  - If you are a registered user, type your User ID and Password, and then click Log In.
  - If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Affected Products

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Web Gateway: Embedded objects don't load correctly in Internet Explorer

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

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Title

Knowledge Center

Web Gateway: Embedded objects don't load correctly in Internet Explorer

Environment

Problem

System Change

Cause

Solution

Affected Products

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