Client always shows the System State as Inactive (when using an incorrect username format in the LDAP sync task)

Technical Articles ID: KB68602
Last Modified: 2023-04-28 12:22:04 Etc/GMT

Environment

Drive Encryption (DE) 7.1.x

For details of DE 7.1.x supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.

Problem 1

Some systems fail to activate after installing DE.

Client side:
The user sees the following in the Encryption System Status window on the client, even though the encryption policy is activated in ePolicy Orchestrator (ePO):

System State	Inactive
Volume Status	No volume information
Progress	Progress bar shows no encryption activity

ePO console:
The administrator sees the Client System Details showing for DE:

State

In-Active

Clicking More Disks shows the following message:

No details available, as Drive Encryption is not Active

Problem 2

MfeEpe.log on the client records the following error:

com.mcafee.orion.core.ui.InvalidParameterException: There were invalid parameters when trying to get user policies

Cause

The error above is generated if only the username is entered into the DE LDAP Sync task.

The required format is: NTDomain\Username.

Solution 1

Make sure that the user is entered in the format NTDomain\username.

For example, if the user is User1 and the domain is Test, enter Test\User1 in the username field.

Solution 2

If the above solution doesn't resolve this issue, search the Knowledge Base using the following string, including the double quotes, to locate other content that covers inactive issues:

"Client always shows the System State as Inactive":*/title

Affected Products

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Knowledge Center

Client always shows the System State as Inactive (when using an incorrect username format in the LDAP sync task)

Environment

Problem 1

Problem 2

Cause

Solution 1

Solution 2

Affected Products

Languages:

Title

Title

Knowledge Center

Client always shows the System State as Inactive (when using an incorrect username format in the LDAP sync task)

Environment

Problem 1

Problem 2

Cause

Solution 1

Solution 2

Affected Products

Languages:

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