Client always shows the System State as Inactive

Technical Articles ID: KB68408
Last Modified: 2023-04-12 04:20:24 Etc/GMT

Environment

Drive Encryption (DE) 7.x

For supported environments, see KB79422 - Supported platforms for Drive Encryption 7.x.

Problem 1

Some systems fail to activate after DE is installed.

Client side:
On the client, the user sees the following in the Encryption System Status window, even though the encryption policy is activated in ePolicy Orchestrator (ePO):

System State	Inactive
Volume Status	No volume information
Progress	Progress bar shows no encryption activity

ePO console:
The administrator sees the Client System Details showing for DE:

State

In-Active

When the administrator clicks More, Disks, the following message is displayed:

No details available, as Drive Encryption is not Active

Problem 2

MfeEpe.log on the client records the following error (Log level 3):

ERROR EpoPlugin policyHandler: cannot attempt activation without any assigned users.

Cause

In the ePO console, no users are assigned to the clients where DE is installed.

Solution

Make sure that users are assigned to the clients via the ePO console:

Log on to ePO.
Click Menu, Data Protection, Assign Users.
Select the required clients from the Systems tab and click Actions, Add Users.
Click the System Tree, select the clients, and select Wake Up Agents.

Monitor DE on one of the client computers:

Click the McAfee icon in the Windows notification area.
Select McAfee Agent Status Monitor. You see messages showing the user policies being propagated.

Affected Products

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Knowledge Center

Client always shows the System State as Inactive

Environment

Problem 1

Problem 2

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Client always shows the System State as Inactive

Environment

Problem 1

Problem 2

Cause

Solution

Affected Products

Languages:

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Title

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