McAfee Agent icon is not present in the notification area during a remote session using terminal services

Technical Articles ID: KB60750
Last Modified: 2021-02-16 11:37:07 Etc/GMT

Environment

McAfee Agent (MA) 5.x

Microsoft Windows Terminal Server
Microsoft Remote Desktop Connection

Problem

The McAfee icon is not present in the notification area during a remote session using terminal services.

The MA 5.x updatereui.log records the errors below:

I #4304 Cmalib The environment variable SESSIONNAME = RDP-Tcp#0

The MA 4.8 Agent_<computer_name>.log records the errors below:

I Fsv 1076 UsrSpCt UpdaterUI won't be launched for Terminal Services client session (sessionID=2)

Cause

The McAfee notification area icon is displayed only in console sessions or a local session. The UPDATERUI.EXE process runs only on the local session, or console sessions. It does not run during terminal server client sessions.

This issue is not specific to Windows Terminal Services, and affects any remote connection utility that connects to Session ID 2. This design is intended to prevent a user-loaded process from running for each individual user session.

Solution

If you require the McAfee Agent user interface function on other terminal services client sessions, you can run UPDATERUI.EXE manually.

The UPDATERUI.EXE is located in one of the following locations:

C:\Program Files\McAfee\Common Framework\updaterui.exe
C:\Program Files\McAfee\Agent\x86\UpdaterUI.exe

Affected Products

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McAfee Agent icon is not present in the notification area during a remote session using terminal services

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

McAfee Agent icon is not present in the notification area during a remote session using terminal services

Environment

Problem

Cause

Solution

Affected Products

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