This issue occurs when these conditions exist:
- When the SuperAgent is on a different subnet than the ePO Server
- The SuperAgent computer obtains its IP address using Network Address Translation (NAT)
ePO isn't resolving the IP address of the SuperAgent. Instead, it uses the IP address given by MA during installation.
MA binds to the first IP address that it's given during system startup and sends this IP address to ePO. The address given during system startup is
not the NAT address. So, ePO can never connect to the
SuperAgent.