Application crash of setupCC.exe causes Endpoint Security 10.7 November 2022 install or upgrade to fail

Technical Articles ID: KB96399
Last Modified: 2023-06-26 05:32:26 Etc/GMT

Environment

Endpoint Security (ENS) 10.7 November 2022 Release

Summary

Environmental factors that involve Trellix Agent (TA) can lead to a crash of the ENS platform installer binary, setupCC.exe. This crash causes the ENS 10.7 November 2022 install or upgrade to fail.

Problem

The setupCC.exe executable crashes during an install of or upgrade to the ENS 10.7 November 2022 release. Symptoms include the following:

Install or upgrade to ENS 10.7 November 2022 fails.
Application Event 1000 when setupCC.exe crashes.
"Install failed return code : 3221226505" in McAfee_Endpoint_BootStrapper_<date and time stamp>.log
McAfee_Common_BootStrapper_<date and time stamp>.log ends with "[BootstrapperMain] McAfee Agent could be installed on the system, if further checks pass."

Solution

This issue was resolved in the 10.7.0 April 2023 Update.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

You might be able to work around the problem through the ePO Agent Handler configuration or by temporarily changing the Agent mode to unmanaged if only a small number of systems are affected. Contact Support if you want to pursue these options, and reference this Knowledge Base article.

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Affected Products

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Knowledge Center

Application crash of setupCC.exe causes Endpoint Security 10.7 November 2022 install or upgrade to fail

Environment

Summary

Problem

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Application crash of setupCC.exe causes Endpoint Security 10.7 November 2022 install or upgrade to fail

Environment

Summary

Problem

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title