The path [x:\folder_path] contains an invalid character

Technical Articles ID: KB94993
Last Modified: 2023-07-28 12:08:12 Etc/GMT

Environment

ePolicy Orchestrator (ePO) 5.10 Update 11

Problem

You see the error below while installing ePO 5.10 Update 11 or later:

ePOUpdater
The Path
[x:\full_path]
contains an invalid character.

Example:

Screenshot of error

System Change

Installed ePolicy Orchestrator 5.10 Update 11 or later.

Cause

A feature change has been implemented with the ePO Updater Tool, with ePO 5.10 Update 11 and later. The ePO Updater Tool now looks for unsupported characters in the installation directory path.

During the loading of the main page of the Updater Tool, ePO validates the characters in the installation path. If the directory contains any unsupported characters, the ePO Update Tool blocks the installation and displays the message shown above.

Solution

To continue with the installation, the unsupported characters in the directory path must be removed.

Supported characters:

_$+().~,:abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789 space

Unsupported characters:

`!@#%^&*-=

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

The path [x:\folder_path] contains an invalid character

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

The path [x:\folder_path] contains an invalid character

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

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Title

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