You observe an issue when you try to use the Single Sign-On (SSO) feature offered by the Cloud Bridge extension.
Click the option
Use your ePO - SaaS credentials to sign in:
When you try to access the ePO - SaaS console from your ePO on-premises console, you see the following:
- The console becomes unresponsive (hangs).
- You're never granted access.
The
Orion log on your ePO on-premises server records the error below:
<Date/Time Stamp> ERROR [<thread number>] server.ExternalAuthenticationStrategyExtPointValve - An exception occurred invoking external authentication strategy in class com.mcafee.epo.cloudbridge.auth.IAMAuthenticationStrategyjavax.security.auth.login.FailedLoginException: jwt token was invalid:
