Unable to access encrypted files when the client hasn't yet connected to the ePO server

Technical Articles ID: KB94444
Last Modified: 2023-01-10 12:24:26 Etc/GMT

Environment

File and Removable Media Protection (FRP) 5.4.0, 5.3.x, 5.2.x

Problem

If a new local user is created when a client system is offline (not connected with ePO), a new user doesn't have access to keys assigned to the system.

Encrypted files can't be opened. The error below is shown when you try to view the encrypted file:

The specified file is encrypted and the user does not have the ability to decrypt it.

The FRP console shows keys that aren't loaded and are unusable by the FRP drivers to decrypt files.

Cause

With system keys, each user has a private key cache. The cache can only be populated with keys when the system is connected to ePO.

Solution

This issue is resolved in FRP 5.4.1. The FRP 5.4.1 client console now only shows keys that are downloaded onto the system.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

The user must connect at least once with ePO to gain access to the keys assigned to the system. The connection occurs at the next Data Channel Communication.

Affected Products

Languages:

This article is available in the following languages:

Knowledge Center

Unable to access encrypted files when the client hasn't yet connected to the ePO server

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Unable to access encrypted files when the client hasn't yet connected to the ePO server

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title